Support

"Welcome to Lilly Support
HQ — where every
traveler finds their answer
and a smile."

Trip & booking help

Refunds & payments

Chat support with real humans (no bots, promise!)

Travel tips & local insights

If something feels off — tell us. If something feels awesome — tell us that too!

We're Online Monday – Sunday | 9:00 AM – 6:00 PM (Sri Lanka Time)